How do I find my order confirmation number?

1. Touch  .
2. Touch .

Touch Order History.

Your order number and details will display.

What are the device / OS requirements for running the App?

APPLE Devices:

Device                                 Operating System

Apple iPhones or iPads             iOS 9.0 and later

ANDROID Devices:

Device                                  Operating System

ANDROID Phones or Tablets   4.4.1 (KitKat) or later

How do I order prints?

First time setup - Create an Account

1. Touch Sign Up
2. Touch Sign Up with EMAIL, FACEBOOK OR GOOGLE
3. Touch check box to agree with the Terms & Conditions
4. Follow the instructions to complete Account Sign Up

NOTE: This Print option uses data . We recommend using a Wi-Fi network connection.

• Ship to Home - Shop products will be shipped to address provided.

1. Touch Prints.
2. Select a print size.
3. Select photos.
   • Select an image source – Camera Roll, Albums, social media sites.
   • Touch photos to select them.
     NOTE: Select photos from multiple sources, as needed.
4. Touch Next.
5. Review each photo selected and edit the order. (Touch Photo to Crop/edit )
   

   To...	Do this...
   Edit photos	Touch the photo. Use editing tools: Touch  to rotate 90°. Touch  to crop and center. Touch  to correct red-eye. Touch   to add effects to photo. Touch  to apply color filters. Touch  to apply Perfect Touch auto-correction. Touch Done
   Change print quantity	Touch the displayed quantity. Swipe to scroll values. Touch the desired quantity.
   Add print size(s)	Touch Add sizes. Select each desired print size. Touch Save.

6. Touch Add to Cart.
   1. Follow the instructions for your delivery:

      	Cart
      	Enter Promo Code if available Verify the Shipping Address. Shipping & Handling charge listed All products are shipped using Standard delivery Package will arrive within 5-9 Business days Note:  “Business days” are considered to be Monday through Friday, not including  holidays or scheduled service interruptions. Please check with your local  postal service for all observed holidays that may delay receipt of your shipment.      4. Select Checkout for payment

What can I do if I am not happy with the quality of my order?

It is very important to us that you are delighted with your order. If the products that you receive are defective in any way, we will do whatever we can to resolve the issue. Please contact us and describe the problem.

One of these messages appears when I select photos in the app:

• "This app requires access to your Photos. Go into your device settings and enable Photos for the app."
• "No Images or Albums found."

To resolve:

1. Touch:
   • Settings 
   • Privacy  
   • Photos   

Find the KODAK Moments icon, then tap the slider (on) to enablepermission.

What can I do with the KODAK Moments App? 

You can use the KODAK Moments App to do creative things with your images, including printing and sharing with friends. You can order prints and enlargements, as well as photo gifts, photo books, and other fun products.

How do I remove a Follower?

1. Touch Moments. 
2. Touch Followers.
3. Press and slide Follower to the left.
4. Press 

1. Touch Yes.
   

How do I send photos from my iOS Device to the KODAK Print Place for printing?

To send photos from your iOS Device for printing, you must first connect to the Print Place.

1. Touch:
   • Settings 
   • Wi-Fi 
2. Select the KODAK-PRINT-PLACE network.
   A check mark displays when your device is connected to the Print Place. 

To select and print your photos:

1. Launch the KODAK MOMENTS App.

Touch Choose Photos.

How can I change the text or delete a Moment that I created?

To edit or delete your MOMENT:

1. Touch Moments. 

2. Search for the MOMENT

3. Touch the 3 dots on the MOMENT

4. Touch Delete Moment or Edit Text.

Yes, when choosing your photos select source app where

photo(s) reside.

How can I get the KODAK Moments App? 

The KODAK Moments App is available as a free download for Apple and ANDROID Devices. Go to the Apple App Store or Google Play, and search for the KODAK Moments App to download to your device.

How do I find Kodak Moments version number?

1. Touch  .
2. Touch .
3. Touch Help
4. Touch About

The app appears to be installing, but installation does not complete.

To resolve:

1. Power cycle your phone or tablet (i.e., turn the device off, then on).
2. Access the Internet using a Wi-Fi connection.
3. Install the app.
4. Check your device for updates, and upgrade if necessary. (This will help address issues with your device.)