Locating the order confirmation number

Published Mon, 10/31/2016 - 13:50
Updated Thu, 11/10/2016 - 10:40

How do I find my order confirmation number?

  1. Touch  new icon.
  2. Touch USA settings ICON.

Touch Order History.

Your order number and details will display.

System Requirements

Published Mon, 10/31/2016 - 15:09
Updated Thu, 10/05/2017 - 09:37

What are the device / OS requirements for running the App?

 

APPLE Devices:

Device                                 Operating System

Apple iPhones or iPads             iOS 9.0 and later

 

ANDROID Devices:

Device                                  Operating System

ANDROID Phones or Tablets   4.4.1 (KitKat) or later

KODAK Moments App will not install

Published Mon, 10/31/2016 - 13:57
Updated Fri, 06/09/2017 - 07:26

The app appears to be installing, but installation does not complete.

To resolve:

  1. Power cycle your phone or tablet (i.e., turn the device off, then on).
  2. Access the Internet using a Wi-Fi connection.
  3. Install the app.
  4. Check your device for updates, and upgrade if necessary. (This will help address issues with your device.)

Ordering Prints

Published Mon, 10/31/2016 - 14:58
Updated Mon, 05/15/2017 - 10:43

How do I order prints?

First time setup - Create an Account

  1. Touch Sign Up
  2. Touch Sign Up with EMAIL, FACEBOOK OR GOOGLE
  3. Touch check box to agree with the Terms & Conditions
  4. Follow the instructions to complete Account Sign Up

NOTE: This Print option uses data . We recommend using a Wi-Fi network connection.

         New Shop 

  • Ship to Home - Shop products will be shipped to address provided.
  1. Touch Prints.
  2. Select a print size.
  3. Select photos.
    • Select an image source – Camera Roll, Albums, social media sites.
    • Touch photos to select them.
      NOTE: Select photos from multiple sources, as needed.
  4. Touch Next.
  5. Review each photo selected and edit the order. (Touch Photo to Crop/edit )
    To... Do this...
    Edit photos
    1. Touch the photo.
    2. Use editing tools:
      • Touch Rotate ICON to rotate 90°.
      • Touch Crop Icon to crop and center.
      • Touch Red Eye Icon to correct red-eye.
      • Touch  New Effects to add effects to photo.
      • Touch Color Profile to apply color filters.
      • Touch Perfect Touch to apply Perfect Touch auto-correction.
    3. Touch Done
    Change print quantity
    1. Touch the displayed quantity.
    2. Swipe to scroll values.
    3. Touch the desired quantity.
    Add print size(s)
    1. Touch Add sizes.
    2. Select each desired print size.
    3. Touch Save.
  6. Touch Add to Cart.
    1. Follow the instructions for your delivery:

        Cart
       
       
      1. Enter Promo Code if available
      2. Verify the Shipping Address.
      3. Shipping & Handling charge listed
      • All products are shipped using Standard delivery
      • Package will arrive within 5-9 Business days

      Note: 

      “Business days” are considered to be Monday through Friday, not including

       holidays or scheduled service interruptions. Please check with your local

       postal service for all observed holidays that may delay receipt of your shipment.

           4. Select Checkout for payment

         

Quality issues with an order placed with the KODAK Moments App

Published Mon, 10/31/2016 - 15:04
Updated Mon, 10/31/2016 - 15:05

What can I do if I am not happy with the quality of my order?

It is very important to us that you are delighted with your order. If the products that you receive are defective in any way, we will do whatever we can to resolve the issue. Please contact us and describe the problem.

No photos or albums appear in the app

Published Mon, 10/31/2016 - 13:59
Updated Fri, 06/09/2017 - 07:28

One of these messages appears when I select photos in the app:

  • "This app requires access to your Photos. Go into your device settings and enable Photos for the app."
  • "No Images or Albums found."

To resolve:

  1. Touch:
    • Settings settings
    • Privacy  privacy
    • Photos   photos

Find the KODAK Moments icon, then tap the slider (on) to enablepermission.
settings photos

Using the KODAK Moments App

Published Mon, 10/31/2016 - 15:11
Updated Mon, 10/31/2016 - 15:11

What can I do with the KODAK Moments App? 

You can use the KODAK Moments App to do creative things with your images, including printing and sharing with friends. You can order prints and enlargements, as well as photo gifts, photo books, and other fun products.

I have a Follower who I no longer want to read my posts

Published Mon, 10/31/2016 - 15:14
Updated Wed, 05/10/2017 - 14:41

How do I remove a Follower?

  1. Touch MomentsMoments
  2. Touch Followers.
  3. Press and slide Follower to the left.
  4. Press Remove
  1. Touch Yes.
    Remove follower

Connecting and printing to the KODAK Print Place

Published Mon, 10/31/2016 - 15:15
Updated Mon, 10/31/2016 - 15:16

How do I send photos from my iOS Device to the KODAK Print Place for printing?

Print Place

To send photos from your iOS Device for printing, you must first connect to the Print Place.

  1. Touch:

    • Settings Settings
    • Wi-Fi Wi-Fi
  2. Select the KODAK-PRINT-PLACE network.
    A check mark displays when your device is connected to the Print Place. Checkmark

To select and print your photos:

  1. Launch the KODAK MOMENTS App.

Touch Choose Photos.

How do I edit or delete a MOMENT

Published Fri, 02/17/2017 - 14:51
Updated Wed, 05/10/2017 - 14:30

How can I change the text or delete a Moment that I created?

To edit or delete your MOMENT:

1. Touch MomentsMoments

2. Search for the MOMENT

3. Touch the 3 dots on the MOMENT

Delete 1

4. Touch Delete Moment or Edit Text.

Delete 2

Can I use photo's from my social apps?

Published Tue, 02/28/2017 - 13:31
Updated Tue, 02/28/2017 - 14:23

Yes, when choosing your photos select source app where

photo(s) reside.

sources

Sources
  iOS Android
Camera Roll   X      X
Albums   X      X
Facebook   X      X
Google   X      X
Instagram   X      X
Moments   X      
Dropbox   X      
Flickr   X      

 

Downloading the KODAK Moments App

Published Mon, 10/31/2016 - 13:55
Updated Fri, 06/09/2017 - 07:18

How can I get the KODAK Moments App? 

The KODAK Moments App is available as a free download for Apple and ANDROID Devices. Go to the Apple App Store or Google Play, and search for the KODAK Moments App to download to your device.

How to find Kodak Moments Version number

Published Wed, 06/14/2017 - 16:10
Updated Wed, 06/14/2017 - 16:20

How do I find Kodak Moments version number?

  1. Touch  new icon.
  2. Touch USA settings ICON.
  3. Touch Help
  4. Touch About

Version 2

Ask our support team a question

You can email us at ant time and you should receive a response within one business day.